1. Why do I need to reset my password?
The resetting of passwords is standard industry practice and one way to ensure the integrity and security of not only student and staff personal information but also North Vancouver School District technology systems. Staff and students play an important role in keeping our organization safe from cybercrime.
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2. What are the password requirements and why are they important?
Using a strong password helps keep both your own sensitive personal information and valuable NVSD resources safe.To help keep your information safe, your password:
TIP: Use the first letters of a phrase you can remember: "I sure love all outdoor activities in North America!” becomes “1$laoa1NA!” Keep your passwords private and don't share them with anyone. We will never ask you for your password by phone or by email. Remember, if you ever feel that your password may have been compromised, it's important to change it as soon as possible.
3. How should I change my password?
We recommend you update your password before arriving at school. If you wish to update your password at school, please use a school device. If you choose to use your personal device at school, you will either have to use your own data plan or connect to 'NVSD-GUEST' or 'NVSD-Wireless-Portal' as a guest.
From the school or district website, click on the Portal link.
The sign in window will appear. Click Change Password.
Enter your District email address (student's ID i.e. 012345s@sd44.ca), current (old) password and your new password (twice). Click Submit.Note: Elementary students will need to use the temporary password as the current (old) password.
4. I am using a mobile device (iPad / iPhone / Android) and I cannot find the link to the Portal to change my password.
1. To access the portal on a mobile device, go to https://www.sd44.ca
2. Scroll to the bottom of the page and tap Utility links.
3. Within the menu that appears, tap Portal.
Alternatively, you can go to https://my44.sd44.ca to directly access the Portal login page.
5. How can I configure or update the recovery methods for my account (phone, email or security questions)?
To set up your security questions along with a recovery email and/or phone number, go to
https://aka.ms/ssprsetup
Sign in using your District email address (student ID i.e. 012345s@sd44.ca) and your District password.
A variety of prompts will appear asking for an authentication phone number, recovery email and security questions. Fill in as many options as possible to maximize your chance of success at account recovery in the future.
For step-by-step instructions on how to fill in each recovery option, see pages 5-7 of the document entitled Microsoft 365 - Password and Security Management (student).pdf (sd44.ca)
6. I am trying to change my password but I am getting an error message.
If you see an error message that your password cannot be changed, it did not meet the complexity criteria required by SD44. Please review the password criteria (below) and try again.
7. I have reset my password but Microsoft Teams has not prompted me to sign in again with the new password.
It can take several hours for your new password to update through all District applications. You can force the application to re-authenticate your access by signing out of the application and re-entering your credentials.
To do so, click your profile icon in the upper right of the Teams window and click Sign out.
The application will close and automatically re-launch at the sign in window. Since your credentials may be saved within the application, we recommend that you click Use another account or sign up (even if your District ID appears).
When the Microsoft sign in window appears, enter your District email address (student’s ID i.e. 012345s@sd44.ca). Click Next.
8. I changed my password and now I am unable to sign in to District applications (web browser).
Using your preferred web browser, open an InPrivate browser window. To do this, right click on either the desktop icon or the task bar icon and choose New (In)Private Window from the menu that appears.
Navigate to the site you are having difficulty with and sign in using your District ID and new password.
If this method of signing in works, some cached data is causing your issue. To clear this, open your preferred web browser normally and follow the steps below specific to your browser:
Microsoft Edge
Click the ellipsis in the upper right of the browser window and choose Settings from the menu that appears.
Within Settings, go to Privacy, search, and services. Scroll down to the Clear browsing data section and click Choose what to clear.
Click Clear now.
Close the web browser window and relaunch the application.
Firefox
Click the three lines in the upper right of the browser window and choose Settings from the menu that appears.
Within Settings, go to Privacy & Security. Scroll down to the Cookies and Site Data section and click Clear Data… > Clear > Clear Now
Scroll down to Logins and Passwords and use the Saved Logins… button to view and delete any accounts where the password has been changed.
Scroll down to History and click Clear History… > Time range: Everything > check all boxes > OK.
Close the web browser window and relaunch the application.
9. Is there a way to see all of my recent sign in attempts?
Yes! You can view all of your recent sign ins by opening a web browser and navigating to:
https://mysignins.microsoft.com/
If prompted to sign in, use your District email address (student ID i.e. 012345s@sd44.ca), along with your District password.
10. Is there a way to sign out of my account on all devices?
Yes! Go to the site mentioned above ( https://mysignins.microsoft.com/ )
Navigate to the Security info side tab and click Sign out everywhere.
1. What happens if I try to sign in to Microsoft Teams before I change my password on the Portal?
Upon opening Microsoft Teams, you will be prompted to sign in.
If you have not yet changed your password and your account has been tagged as requiring a change on next sign in, you will be automatically re-directed to the Portal password change window after signing in successfully. Enter your District email address (student's ID i.e. 012345s@sd44.ca), current (old) password and your new password (twice). Click Submit.
2. I did not change my password before the deadline and now I am unable to sign in.
All secondary student accounts who do not change their password prior to the deadline will have their password reset to a new District standard (single use password). Please contact the office staff at your school for information about this new temporary password.
3. Where can I find my pupil number?
Your login ID for your MyEdBC account contains your MyEdBC pupil number (just drop the “nv"). Knowing this number is important, as it is part of the new District standard (single use) password.
4. I am using a mobile device and cannot connect to the school Wi-Fi. How can I access Wi-Fi as a guest via 'NVSD-GUEST'?
From the available wireless options, choose ‘NVSD-GUEST’ to connect. You will be re-directed to the SD44 Login page. Choose ‘I am a visitor’. Check 'I agree wih the terms and conditions' box and click Log in
5. I am using a mobile device and cannot connect to the school Wi-Fi. How can I access Wi-Fi as a guest via 'NVSD-Wireless-Portal'?
From the available wireless options, choose 'NVSD-Wireless-Portal'. Authentication window will open in a browser. To sign in as a Guest, click on Register. Fill in the required fields and click Complete Registration.
1. My password was my birthday and now it doesn't work. What happened?
All elementary student account passwords have been reset to a new District standard (valid for the duration of elementary school). Please contact your teacher or the school office staff for information about this new password.
2. I do not know my pupil number. Where can I find it?
A student's pupil number can be found within MyEducationBC. This information can be located using a parent account. To do so, sign in to MyEdBC and click the Family tab.
Once on the Family tab, click the name of the student to view their Details.
Locate and make note of the pupil number.
Alternatively, the classroom teacher or school office staff can provide this information.
