North Vancouver School District
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COVID-19 Frequently Asked Questions

March 11, 2020
Official Sources of Information for Frequently Asked Questions :
BCCDC Common Questions about COVID-19, including What are the Symptoms, How does it Spread, What does it mean to self-isolate?
Vancouver Coastal Health, including What you Need to Know, Situation Updates, and Frequently Asked Questions & Videos:
NVSD Frequently Asked Questions:

Where can I get reliable information about COVID-19?

The BC Centre for Disease Control is the best source of information about COVID-19:

What if I have travelled outside of Canada?

The Government of Canada issued on March 13, 2020 an Official Global Travel Advisory:

Level 3 - Avoid non-essential travel outside of Canada until further notice.

Upon return to Canada:

  • Self-isolate for 14 days after your return from travel outside of Canada. Some provinces and territories may have specific recommendations for certain groups such as health care workers.
  • Monitor your health for fever, cough or difficulty breathing.
  • Wash your hands often for 20 seconds and cover your mouth and nose with your arm when coughing or sneezing.

If you develop a fever, cough or difficulty breathing within 14 days:

  • Continue to isolate yourself from others
  • Immediately call a health care professional or public health authority and:
  • describe your symptoms and travel history
  • follow their instructions carefully


In addition, if you return from Italy, Iran, or Hubei province (China) you will be asked to contact the public health authority in the province or territory where you live or are staying within 24 hours of arriving in Canada and to provide your contact information.

Avoid all cruise ship travel due to COVID-19.

What are schools doing to protect my child from getting COVID-19?

We have increased cleaning and disinfecting of high-touch surfaces such as desktops, door hardware, handrails, water fountains and light switch plates. We have also ordered tissues and cardboard receptacles for every classroom and office.


What can I do to protect my child from getting COVID-19?

Proper handwashing is the best way to prevent the spread of COVID-19.

Also, avoid others who are unwell.


What if I think I have COVID-19?

You can use the BC COVID-19 Self Assessment Tool. Contact your doctor or call 811. Stay home if you are sick or have symptoms. Keep away from others. Non-medical information about COVID-19 is available 7:30 a.m. - 8:00 p.m., 7 days a week, at 1-888-COVID19 (1-888-268-4319).

Where can I find information about COVID-19 from the school district?

We have continued to provide communications to our parents/guardians and staff as updates become available. As well, we post any updates from the BC Ministry of Health on our schools and district website.


Why are there signs about COVID-19 at my school?

Signs about proper handwashing and how to prevent illness are good general reminders. Other signs are posted as needed, such as direction from the Government of Canada for returning travellers from areas such as Hubei Province, China, Iran and Italy. Signage encouraging those who are feeling sick to not enter the building will be arriving at schools over the Spring Break.


Why are International School Trips being cancelled?

We continue to assess each school trip that is scheduled for the next two months. We assess the level of risk based on location, duration and possible exposure within the community. These are not easy decisions as the situations change on a fairy regular basis. So far, we have cancelled eight trips (3 to Japan, 1 to Italy, 2 to Peru, 1 to the Baltics, 1 to the Dominican Republic).


What about International Student Travel?

The custodial guardian and homestay provider for most of our International Students has encouraged their students to avoid non-essential travel to/from Canada. A mandated quarantine may be required upon re-entry to Canada if a homestay parent has a concern about their re-entry into their home.


COVID-19 can be serious for senior citizens. How can we protect them?

We ask that you postpone all further school visits to senior/care homes until further notice.


We have been told not to share food and utensils. What about the Food Access Program?

Principals have been advised to change the food offered through the Food Access Program and to change to wrapped foods such as granola bars and yogurt tubes until further notice.


My child is supposed to attend Outdoor School but I am worried about the risk of COVID-19. Should we cancel?

Students should only be attending Outdoor School programs in good health. We are following heightened cleaning protocols in support of all day and overnight programming.


Why are events being cancelled?

We continue to assess the risk of large/mass events held in the school district, based on who would be attending and what is happening in the local community.


Why are there Kleenex boxes?

Tissue boxes have been ordered for every classroom and office. Cardboard receptacles and liner are also on order for every classroom and office. These should be in place in time for the return from Spring Break. We have stocked up on items such as paper towel and soap. We have not been able to procure hand sanitizer but we have an order in with our supplier. Hand sanitizer would be placed in every portable if it were available.


There is no access to running water in my child’s portable. Why is there no hand sanitizer provided?

Hand sanitizer for our portables is on order but there is a shortage and we cannot guarantee when this will be delivered to our schools. In the meantime, students and staff in the portables should use the closest washroom to wash their hands.