North Vancouver School District
the natural place to learn©
Collaborative Problem Solving

 

The North Vancouver School District provides world-class instruction and a rich diversity of engaging programs to inspire success for every student and bring communities together to learn, share and grow.

We recognize that, from time to time, parents/guardians may have concerns about their child's educational program. Under the School Act, the delivery of classroom instruction and the assessment and evaluation of students is the responsibility of the teacher (School Act, Sec. 17(1)). In most cases, issues can be resolved by bringing your concern to the attention of the classroom teacher.

North Vancouver School District's shared values of Trust, Respect, Responsibility and Collaboration set the tone for how we relate to one another in pursuing common goals. We encourage parents/guardians to discuss their concerns at the earliest possible stage and as near to the source as possible. Through a collaborative approach, we strive to resolve issues and concerns in a private and respectful manner.

Policy 406: Resolving Concerns Regarding Personnel, Programs or Procedures (previously “Complaints Concerning Personnel, Programs or Procedures”) was revised by the Board of Education at the November 6, 2018 Public Board Meeting. Parents/Guardians are asked to follow the steps below when addressing their concerns:

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Discuss the concern with the employee. Employees work hard to communicate with parents/guardians about their children. Concerns are often resolved at this step.
If not resolved: 
ProblemSolving2a.pngDiscuss the concern with the school Principal. Principals work hard to provide a safe and welcoming learning environment for all students and staff. The Principal shall ensure that the complainant is aware of Policy 406

*At the secondary level, the concern should be discussed with the grade level administrator first, then with the Principal if not resolved.
If not resolved: 
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Make an appointment to discuss the concern with the Director of Instruction responsible for your Family of Schools. The concern at this point may be expressed in writing. Contact information can be found on the District website. The parent/guardian and/or student will meet with the Director of Instruction. The Director of Instruction will provide a written disposition of their review.
​If not resolved:
ProblemSolving4.png​Provide your concern, in writing, to the Assistant Superintendent responsible for your Family of Schools. Contact information can be found on the District website. The parent/guardian and/or student will meet with the Assistant Superintendent. The Assistant Superintendent will provide a written disposition of their review.
​If not resolved:
ProblemSolving5.png​Provide your concern, in writing, to the Superintendent. Contact information can be found on the District website. The parent/guardian and/or student will meet with the Superintendent. The Superintendent will provide a written final disposition on the matter.

Resources:

http://bccpac.bc.ca/resources/conflict-resolution-resources/